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Most popular questions

Can I cancel my order?

Yes, you can cancel your order if it has not yet been shipped. To cancel :

  1. Contact us quickly: Call us at 418-658-6789 or send an email to with your order number and reason for cancellation.
  2. Cancellation Confirmation: If your order has not been shipped, we will cancel it and issue you a full refund. You will receive a confirmation email once the cancellation has been made.
  3. Shipped Orders: If your order has already been shipped, you will not be able to cancel it, but you will be able to return it according to our returns policy. See our FAQ section on “Returns and Exchanges” for further instructions.

Important notes:

  • Deadline: Contact us as soon as possible to maximize your chances of cancellation.
  • Refunds: Refunds may take a few business days to appear on your statement.

For questions or additional assistance, contact our customer service. We are here to help you !

What are the delivery times ?

Your order will be processed within 3 to 4 business days following the transaction, then delivered in 2 to 12 business days depending on your address and the service chosen. In the event of a stock shortage, the delivery time may be extended. You will be informed by email or telephone if additional time is necessary.

How to make a return or exchange?

You will be able to ensure the return of your merchandise as you wish, but you will have to assume the entire return costs charged by your delivery service.

What to do if a product is defective?

In the event of a defect in your products, the manufacturer's warranty will apply.

Where do you deliver your products?

We deliver to all corners of Canada and the United States.