Bedroom FAQ

Please review the sections below to find the answers you are looking for. If you cannot find the information you are looking for or have additional questions, please do not hesitate to contact us. We are always here to help you!

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Most popular questions
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About
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Orders
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Delivery
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Returns & exchanges
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payment methods
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In-store services
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Competition

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Price policy
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Guarantee
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Product Care & Pruning
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Need help?

Our support service is available online every day.

Advisors are available:
Monday to Friday 9 a.m. to 9 p.m. ET
Saturday from 10 a.m. to 6 p.m. ET
Sunday from 1 p.m. to 6 p.m. ET

Instant message

Most popular questions

Can I cancel my order?

Yes, you can cancel your order if it has not yet been shipped. To cancel :

  1. Contact us quickly: Call us at 418-658-6789 or send an email to service@chambriere.ca with your order number and reason for cancellation.
  2. Cancellation Confirmation: If your order has not been shipped, we will cancel it and issue you a full refund. You will receive a confirmation email once the cancellation has been made.
  3. Shipped Orders: If your order has already been shipped, you will not be able to cancel it, but you will be able to return it according to our returns policy. See our FAQ section on “Returns and Exchanges” for further instructions.

Important notes:

  • Deadline: Contact us as soon as possible to maximize your chances of cancellation.
  • Refunds: Refunds may take a few business days to appear on your statement.

For questions or additional assistance, contact our customer service. We are here to help you !

What are the delivery times ?

Your order will be processed within 3 to 4 business days following the transaction, then delivered in 2 to 12 business days depending on your address and the service chosen. In the event of a stock shortage, the delivery time may be extended. You will be informed by email or telephone if additional time is necessary.

How to make a return or exchange?

You will be able to ensure the return of your merchandise as you wish, but you will have to assume the entire return costs charged by your delivery service.

What to do if a product is defective?

In the event of a defect in your products, the manufacturer's warranty will apply.

Where do you deliver your products?

We deliver to all corners of Canada and the United States.

About

Who are we?

La Sellerie de la Chambrière, a proudly Quebec company, was founded in 1987 and for over 30 years, we have had the pleasure of serving you. Over the years, we have made several modifications and expansions to better meet the needs of our loyal customers and constantly improve our customer service.

We are committed to our mission: to always serve you better and meet your needs!

We offer you a classic and western boutique with a modern look, with a wide variety of quality products at competitive prices. We strive to offer the most local products possible, in order to support our economy and guarantee superior quality. We have everything you need for you and your horse.

Another point of pride for us is our team, composed mainly of passionate and dedicated women. This unique dynamic is a symbol of our commitment to diversity and inclusiveness, enriching our service and bringing a unique and warm perspective to everything we do.

We are proud of our Quebec heritage and our commitment to providing exceptional service to our customers, always listening to your needs and offering what is best for you and your equine companion.

What brands are on our site?

At La Sellerie de la Chambrière, we are proud to offer you an exceptional selection of the best brands for you and your horse. We have carefully chosen brands recognized for their quality, reliability and innovation.

  • Ariat : Known for its high-quality boots and riding equipment.
  • Wrangler : Offering a complete line of rugged and stylish western clothing.
  • Weaver Leather : Specializing in durable and stylish leather products.
  • Western Rawhide : Providing premium quality western gear.
  • Back on Track : Used by riders for its care and protection products.
  • Horze : Appreciated for its varied equipment and accessories.
  • Anky : Renowned for its modern and technical riding clothing.
  • Ovation : Offering products combining comfort and performance.
  • Tipperary : Specializing in safety equipment for riders.
  • One K : Known for its stylish and secure riding helmets.
  • Ogilvy : Supplier of personalized, premium quality saddle pads.
  • Professional's Choice : Innovator in protective equipment for horses.
  • Shires : A reference in equestrian clothing and accessories.
  • Likit : Popular for its horse treats and toys.
  • Martin Mills : Specializing in horse feed.
  • Troxel : Leader in secure riding helmets.
  • Stübben : World-renowned brand for its leather saddles and accessories.

New brands:

  • Aubrion : Offering modern and elegant riding clothing.
  • Showman : Known for his quality western equipment.
  • Helite : Innovator in safety vests for riders.

We are constantly looking for new brands and products to enrich our offer and meet the expectations of our demanding customers. Come discover our selection on our site and find everything you need for you and your horse.

Orders

Can I cancel my order?

Yes, you can cancel your order if it has not yet been shipped. To cancel :

  1. Contact us quickly: Call us at 418-658-6789 or send an email to service@chambriere.ca with your order number and reason for cancellation.
  2. Cancellation Confirmation: If your order has not been shipped, we will cancel it and issue you a full refund. You will receive a confirmation email once the cancellation has been made.
  3. Shipped Orders: If your order has already been shipped, you will not be able to cancel it, but you will be able to return it according to our returns policy. See our FAQ section on “Returns and Exchanges” for further instructions.

Important notes:

  • Deadline: Contact us as soon as possible to maximize your chances of cancellation.
  • Refunds: Refunds may take a few business days to appear on your statement.

For questions or additional assistance, contact our customer service. We are here to help you !

What if I want to talk to someone?

We want to talk to you too! Contact us with any questions, at service@chambriere.ca or for any concerns or comments.

We will respond to you within 48 hours. However, please note that requests sent on Friday will receive a response the following Monday, but possibly earlier.

You can also write a comment using the chat bubble at the bottom of the page via the Shopify Inbox app.

Can I try different sizes/colors of a product before returning?

Yes, we give you the opportunity to try different sizes or colors of a product and return them to us within 30 days of receiving your order.

What to do if a product is defective?

In the event of a defect in your products, the manufacturer's warranty will apply.

Delivery

Where do you deliver your products?

We deliver to all corners of Canada and the United States.

Are there additional charges for non-standard deliveries?

Yes, additional charges may apply for oversized orders due to excess weight or volume and for remote locations. You will be contacted to be informed and you can choose whether or not to proceed with your order.

How can I get information about prices and delivery times?

For any questions regarding rates and delivery times, please contact us at service@chambriere.ca or by telephone at 418-658-6789.

What delivery charges apply to my order?

Shipping costs for standard orders are $15.95 per order for orders under $150. For orders over $150, shipping is free, except for oversized products which are subject to an additional charge.

What are the shipping costs for oversized items?

Fees for oversized items depend on delivery class:

  • Class 1: $15.95 per order + $2 per product (1.5kg to 3.9kg)
  • Class 2: $15.95 per order + $3 per product (irregular dimensions)
  • Class 3: $15.95 per order + $5 per product (4kg to 13.9kg)
  • Class 4: $15.95 per order + $7 per product (14kg+)

Is it possible to pick up my order in store?

Yes, it is possible to pick up your order in store, which waives the delivery costs.

Do you offer promotions on delivery costs?

Yes, for a limited time, we offer free delivery in regular service for orders of $150 or more (excluding oversized items).

What are the delivery times ?

Your order will be processed within 3 to 4 business days following the transaction, then delivered in 2 to 12 business days depending on your address and the service chosen. In the event of a stock shortage, the delivery time may be extended. You will be informed by email or telephone if additional time is necessary.

How do I know if a product is considered oversized?

Oversized products are marked with a symbol and a mention “Shipped with oversized delivery in Quebec” on the product page.

Returns & exchanges

How to make a return or exchange?

You will be able to ensure the return of your merchandise as you wish, but you will have to assume the entire return costs charged by your delivery service.

How long will it take to receive my refund?

Refunds are processed within 7 days of receipt of the item(s).

How to benefit from free returns in Canada?

Subscribe to the Chambrière advantage member program to benefit from free returns in Canada.

What are the conditions to be met for a refund?

La Sellerie de la Chambrière accepts product returns within 30 days following the date of purchase indicated on your invoice if the following conditions are met:

  • The product must be intact and not have been used, worn or washed.
  • The product must be returned in its original packaging, with all its parts intact.
  • An original copy of the invoice must be provided.
  • You may be required to provide personal information for identity verification.

What are the conditions for an exchange?

Exchanges are only applicable on the same item, but the size and/or color may vary. In the event of a price difference, the customer must assume this difference.

Which products are excluded from the return policy?

  • La Sellerie de la Chambrière gift cards
  • All classic bits, westerns including hackamore
  • Products ordered especially for you
  • Personalized products such as engraved plaques
  • Books
  • Products on clearance or final sale (30% or more off)

How do I get an exchange or refund in store?

Present the purchase invoice and the product to be exchanged or refunded. The product must meet the stated conditions for a refund.

How to make an exchange or refund for an online purchase?

The conditions for exchanges and refunds also apply to online purchases via our website www.chambriere.ca . Refund or exchange will be made once the package has been received in store. You will need to cover the return shipping costs.

What are the steps to make a refund or exchange?

  1. Refund Authorization : Contact us by telephone at 418-658-6789 or by email at service@chambriere.ca to inform of your intention to return or exchange.
  2. Receipt of authorization : You will receive an email authorizing the exchange or refund after verification.
  3. Return shipping : Present yourself at your local post office with your packaged items to complete return shipping to the following address: 1005 Av Saint-Jean-Baptiste, local 139, Québec, Qc, G2E 5L1.
  4. Refund confirmation : Once the package is received in store, you will receive an email confirming the refund. Processing may take up to 72 hours depending on your banking institution.

Is it possible to return an online purchase to the store?

.Yes, refunds or exchanges for online purchases can be made in store. Purchases made online with the “pick up in store” option must be returned or refunded in store only.

How does the refund work if I paid with a gift card?

Any refund will be made with a new gift card. The amount corresponding to your refund will be credited to a new La Sellerie de la Chambrière gift card.

Who to contact for questions about return policies?

For any questions regarding return policies, you can contact us by telephone at 418-658-6789 or by email at service@chambriere.ca

payment methods

Payment methods accepted

At Chambriere.ca, we accept the following payment methods online: Visa, MasterCard, American Express, prepaid credit cards, PayPal, Sezzle, ShopPay, Apple Pay and Google Pay. We do not accept personal checks or money orders.

In our physical store, we accept card payments (Visa, Mastercard, American Express), contactless payments (Apple Pay and Google Pay) as well as prepaid credit cards. We do not currently accept cash as a method of payment.

Please note that refunds are made to the original payment method. If your prepaid card is lost, damaged or stolen, please contact Visa or MasterCard for further assistance.

How can I use my gift card?

To use your gift card, simply enter your gift card code at checkout and the balance will automatically be applied to your order total.

When you pay with a gift card, it is considered a payment method in its own right and not a discount code. If you return products purchased with a gift card, your refund will be issued in the form of a new gift card. Please note that for purchases made using multiple payment methods (e.g. part paid with a gift card and part paid with a credit card or other payment method), refunds will be applied to the or gift cards used, and any remaining balance will be refunded to the other original payment method.

Billing and currency

Purchases made from our online store will be charged directly to your payment method chosen at the time of purchase. All transactions are processed in Canadian dollars (CAD). If you are making a purchase from outside of Canada, the conversion to your local currency will be done by your bank at the time of purchase.

What is Sezzle?

With Sezzle, you can split the cost of your purchase into 4 payments, available for purchases of $100 or more before taxes. Enter the credit or debit card of your choice for automatic payments every two weeks. There's never any interest or fees when you make your payments on time.

For more information, visit: https://chambriere.ca/pages/sezzle or click on this link

In-store services

Do you have a physical store?

Yes, we have a physical store located at the following address:

The Saddlery of the Chamber
Carrefour-du-Commerce Industrial Zone
1005 Ave Saint-Jean-Baptiste #139
Quebec, QC G2E 5L1

You can discover our wide selection of equestrian products in person. Our store offers a warm and welcoming atmosphere, allowing our customers to touch and try on items before purchasing them.

In our store, you will find all the major popular brands that we offer online, as well as personalized service provided by our passionate and expert team. Whether you need advice on choosing the ideal equipment for you and your horse or simply want to explore our collection, our store is here to welcome you.

We are open during the following hours:

  • Monday: 10:00 a.m. – 5:00 p.m.
  • Tuesday: 10:00 a.m. – 5:00 p.m.
  • Wednesday: 10:00 a.m. – 5:00 p.m.
  • Thursday: 10:00 a.m. – 8:00 p.m.
  • Friday: 10:00 a.m. – 8:00 p.m.
  • Saturday: 10:00 a.m. – 5:00 p.m.
  • Sunday: 10:00 a.m. – 5:00 p.m.

Do not hesitate to visit us for a unique and friendly shopping experience. For any questions or specific requests, you can also contact us directly at the store at (418) 658-6789. We look forward to meeting you and providing you with the best possible service.

You can also find us on Google Maps

How do I use the 'Pick up in store' option?

In-store pickup is a new, convenient and free way to get your favorite items from La Sellerie de la Chambrière. If the products you order online are available in our store, the store address will be indicated when placing the order, and you can choose to collect your order directly in store.

Instead of a tracking number, we will send you an email when your order is ready for pickup.

Please note that once your order is placed, we cannot change the ordering method or ship items to a different address. Please collect your order within one week of receiving your email notification. If your order is not collected within a reasonable time, it will be refunded.

Loyalty Program

How does the rewards program work?

Yes, we have a loyalty program called the Advantage Program which offers many benefits to our members.

Benefits of the Advantage Program:

  • 5% off for life on regular priced items (online only)
  • Free standard shipping on orders of $99 or more before taxes
  • Free standard return for orders in Canada (see restrictions)
  • Exclusive offers and discounts for members
  • Pre-access to a selection of discounts
  • Digital receipts

How does the Advantage Program work? This is a digital subscription accessible via our online platform, Chambriere.ca. Become a member to enjoy 5% off almost everything online, plus free returns and free standard shipping on purchases of $99 or more.

How to become a member: Very simple! Click on the link to join the Chambriere.ca Advantage Program. Click here to join

Share your experiences: We love reading your posts and finding out why you are proud to be a member. Share your opinions on purchased products and help your equestrian community by leaving reviews.

Need help ? If you have any questions about using your membership or applying discounts, contact us directly via Messenger.

Contact us

Coupons & Promotions

Current current offers

Take advantage of our current offers to save on your purchases at Chambriere.ca! Find out how to benefit from exclusive discounts and maximize your benefits.

5% off everything: Become a member Join our loyalty program and receive 5% off for life on all regularly priced items. It's simple and free ! Sign up now to start saving on your purchases.


Click here to join

10% off your first order To welcome you, we offer you 10% off your first order. Register by completing the form at this link and you will receive a confirmation email containing your discount code.

Click here to take advantage of the offer

Need help ? If you have any questions about our current offerings or how to use them, please do not hesitate to contact us. Our team is here to help you and make sure you get all the benefits.

Contact us

Competition

Contest Make the Wave!

Nature of the competition


La Chambrière wants to bring together the equestrian community of the province of Quebec to celebrate the launch of their new website. To do this, the Chamber will draw 4 electronic gift cards between July 29, 2024 and August 1, 2024.

Competition entry and prizes

In order to participate in the competition, those who wish to participate must register via the Chambrière website. To do this, they must go to https://chambriere.ca/, locate the registration area, enter their contact details and submit the form.

The start of accumulation of registrations is from July 15, 2024 until July 28, 2024 at 11:59 p.m. All times mentioned are based on the Eastern Time Zone (EST - UTC-4)
The prices are as follows:

1 $50 gift card which will be drawn on July 29, 2024 at 2 p.m.
1 $50 gift card which will be drawn on July 30, 2024 at 2 p.m.
1 $50 gift card which will be drawn on July 31, 2024 at 2 p.m.
1 $300 gift card which will be drawn on August 1, 2024 at 2 p.m.

Draw method

The competition method is a draw. The winners will be revealed via a live broadcast on the FACEBOOK platform on the Chambrière page at 2 p.m. These lives will begin at 1:55 p.m. to allow the audience to connect to the platform. No winner will be predefined before the live. Only one winner per daily draw.

Collection and use of prizes

Gift cards will be delivered electronically to the winner of the draw. The chambermaid will use the email address provided when the winner registers to send them their prize. This gift card does not expire and can be used on all items available on the La Chambrière website.

It is important to mention that a dispute regarding the organization or conduct of an advertising contest may be submitted to the Régie des alcools, des courses et des jeux for a decision. A dispute regarding the awarding of a prize may be submitted to the Régie only for the purposes of intervention to attempt to resolve it.

Price policy

Do you offer price adjustments?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Do you have a price matching policy?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Guarantee

To be determined...

Yes, you can cancel your order if it has not yet been shipped. To cancel :

  1. Contact us quickly: Call us at 418-658-6789 or send an email to service@chambriere.ca with your order number and reason for cancellation.
  2. Cancellation Confirmation: If your order has not been shipped, we will cancel it and issue you a full refund. You will receive a confirmation email once the cancellation has been made.
  3. Shipped Orders: If your order has already been shipped, you will not be able to cancel it, but you will be able to return it according to our returns policy. See our FAQ section on “Returns and Exchanges” for further instructions.

Important notes:

  • Deadline: Contact us as soon as possible to maximize your chances of cancellation.
  • Refunds: Refunds may take a few business days to appear on your statement.

For questions or additional assistance, contact our customer service. We are here to help you !

Product Care & Pruning

Where can I find information on your sizes?

On each Chambriere.ca product page, you will find specific information regarding the sizes available for each item.

If you require additional information or are unsure which size is right for you, please do not hesitate to contact our online customer service team. We are here to help you find the perfect size for you and your horse.

How do I measure myself?

At Chambriere.ca, we do our best to make sizing information as accurate as possible. However, the cut and style you are looking for can influence the fit. Here are some tips to help you choose the ideal size and take your own measurements.

Shirts, jackets and outerwear:
For a good fit, the key is at shoulder level. If the shoulders slip, it's too big; if you can't move your arms, it's too tight. A perfect fit means you can raise your arms above your head in complete comfort. Remember that even if you buy the right size, it may be necessary to make adjustments at a tailor, especially for items like blazers.

How to measure your chest

Take your measuring tape and wrap it around the widest part of your chest, under your armpits. Don't tighten it too tightly, but make sure it fits snugly without being loose.

How to measure your waistline

Measure just above the hip bone, at the level of the belly button. Walk the measuring tape around your body without holding your breath. The tape should fit snugly around your torso, but not too tight that you are comfortable.

How to measure your inseam

To get an accurate inseam measurement, measure the inside of the leg, from inseam to foot. You can also measure pants you already own that are the right length for you to find the size that fits you best.

If you have any additional questions or need assistance choosing the correct size, please do not hesitate to contact our online customer service team. We are here to help you find the perfect fit for you and your horse.

How should I care for my leather boots?

For your leather shoes, including western boots, it is essential to protect them before first use. You can find protective sprays in our shoe section or at any shoe store near you. Apply a leather-specific protective spray to protect against moisture, stains and scratches.

Maintenance of leather western boots:

  1. Initial Protection: Before wearing your leather western boots for the first time, apply a leather protectant spray. This will help prevent stains and water damage.
  2. Regular cleaning: Use a soft cloth to wipe off dirt and dust after each use. For a more thorough cleaning, use a leather soap.
  3. Moisturizing: Apply a leather conditioner every few weeks to keep the leather supple and prevent cracking.
  4. Waterproofing: Reapply your protective spray every few weeks to maintain good protection against humidity.

Care of riding leather items (saddle, halter, etc.):

Leather saddle:

  • Cleaning: After each use, wipe the saddle with a damp cloth to remove sweat and dirt. For a more thorough cleaning, use leather soap.
  • Conditioning: Apply leather conditioner regularly to keep leather supple and prevent cracking.
  • Storage: Store the saddle in a cool, dry place out of direct sunlight to prevent the leather from drying out and fading.

Leather halter:

  • Cleaning: Wipe regularly with a damp cloth and use leather soap for a thorough clean.
  • Moisturizing: Use a leather conditioner to maintain leather suppleness and prevent cracking.

Bridles and other leather accessories:

  • Cleaning: After each use, clean with a damp cloth and leather soap.
  • Conditioning: Apply leather conditioner regularly.
  • Inspection: Frequently check the condition of seams and fasteners to ensure they are in good condition.

By following these care tips, you will extend the life of your western boots and riding leather items, while maintaining their optimal appearance and performance. If you have any additional questions about leather care, please do not hesitate to contact our customer service team. We are here to help you !

For more details on maintenance products and advice, see our maintenance section.