Search Filter Help

How to Use Search and Filters on Our Website

To help you find what you're looking for quickly and efficiently, we have implemented powerful search function and variety of filters. This guide will walk you through how to use search and filters.

How to Search on Our Website

Search allows you to quickly find specific items you're looking for by simply typing in keywords or phrases for example name of the product, type or brand with immediate and relevant results.

  1. Locate the Search Icon: Look for the magnifying glass icon (🔍) on our website.
  2. Open the Search Bar: Click on the magnifying glass icon. A search bar will appear.
  3. Enter Your Query: Type the name or description of the item you're looking for into the search bar.
  4. Select from the Suggestions: As you type, a list of suggested items will appear in a dropdown menu below the search bar. You can click on an item in this list to go directly to its page.
  5. View More Results: If you want to see more results for your search, press 'Enter' after typing your query. This will take you to a Search Results Page with a broader selection of items.
  6. Use Filters: On the Search Results Page, you can apply filters to narrow down the results and find your desired item more easily.

How to Apply Filters on Our Website

Filters are a powerful tool that can help you narrow down your search results based on specific criteria, such as price range, category, brand, color, size, customer rating, gender, discount, and more.

  1. Perform a Search or Open a Collection: Start by performing a search or opening a collection on our website.
  2. Locate the Filter Option: Look for the 'Filter' option, usually located on the side or top of the page.
  3. Apply a Filter: Click on the filter you want to apply. For example, if you're shopping for clothes and only want to see items in a certain size, click on the 'Size' filter and select your size.
  4. Apply Multiple Filters: You can apply multiple filters to narrow down your search results even further. For example, you could apply filters for 'Size', 'Color', and 'Price Range' at the same time to find the perfect item.
  5. Change or Clear Filters: If you want to change or clear your filters, look for a cross on top to deselect that filter and to reset click on 'Clear'.

Thank you for taking the time to learn how to use our search and filters. We hope this guide makes your shopping experience on our website more enjoyable and efficient. Happy shopping!

Most popular questions

Can I cancel my order?

Yes, you can cancel your order if it has not yet been shipped. To cancel :

  1. Contact us quickly: Call us at 418-658-6789 or send an email to with your order number and reason for cancellation.
  2. Cancellation Confirmation: If your order has not been shipped, we will cancel it and issue you a full refund. You will receive a confirmation email once the cancellation has been made.
  3. Shipped Orders: If your order has already been shipped, you will not be able to cancel it, but you will be able to return it according to our returns policy. See our FAQ section on “Returns and Exchanges” for further instructions.

Important notes:

  • Deadline: Contact us as soon as possible to maximize your chances of cancellation.
  • Refunds: Refunds may take a few business days to appear on your statement.

For questions or additional assistance, contact our customer service. We are here to help you !

What are the delivery times ?

Your order will be processed within 3 to 4 business days following the transaction, then delivered in 2 to 12 business days depending on your address and the service chosen. In the event of a stock shortage, the delivery time may be extended. You will be informed by email or telephone if additional time is necessary.

How to make a return or exchange?

You will be able to ensure the return of your merchandise as you wish, but you will have to assume the entire return costs charged by your delivery service.

What to do if a product is defective?

In the event of a defect in your products, the manufacturer's warranty will apply.

Where do you deliver your products?

We deliver to all corners of Canada and the United States.