Nous livrons aux quatre coins du Canada et aux États-Unis.
Toutes les commandes sont traitées en 1 à 3 jours (excluant les fériés et fêtes) après la réception de votre courriel de confirmation de commande. Vous allez recevoir un autre courriel avec les informations de suivi quand votre commande sera expédiée.
Classe de livraison
Prix
Standard (150$-)
15.99$
Standard (150$+)
Gratuit
Hors-normes 1 - 2kg à 2,9kg
17,95$
Standars (150$+)
Gratuit
Standars (150$+)
Gratuit
1-2 Day Shipping
Based on total order weight
NOTE: Nous ne sommes pas responsables des délais de livraison.
Assistance rapide
Expédition Gratuite dès 150$ avant taxes
Paiement en ligne sécurisé
Politique de retour et échanges
Refunds Policy We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at gemthemes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.
Order Process
01.
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
02.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
03.
If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?
Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated). Daily 'limited time flash deal' offers can not be combined with any other wine from any other page. Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.
How long does it take to receive my order?
Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items
How will my order be shipped?
Your order will be shipped by one of these courier services, depending on your shipping address: Worldwide: FedEx, DHL China: DHL, SF Express Hong Kong SAR: Local Express Courier, SF Express Macau SAR: SF Express Japan: FedEx, Sagawa, Yamato Korea: FedEx, Lotte Singapore: FedEx, Crane
What are your shipping costs?
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our delivery options table.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address.
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
